Disaster recovery and reconstruction following the 2011 Great East Japan Earthquake and tsunami: a business process management perspective

International Journal of Disaster Risk Science, September 2015, Volume 6, Issue 3, pp 310-314, doi:10.1007/s13753-015-0066-1:

This short article explains the management process of the recovery and reconstruction utilized by the Tohoku Regional Bureau — an inter-organizational process — from a business process management perspective and creates a simple organization construction diagram of the entire process. The study focused on the transactions and actor roles to identify their strengths. The findings indicate the utilization of different operational procedures in some parts of the process, the importance of liaison role, as well as some obstacles. The lessons learned from this analysis can assist managers and researchers in designing and managing restoration processes for future disasters.